Frequently Asked Questions

Read through our FAQs for more information about Twoconnect. If there’s something else you’d like to know, get in touch and we can discuss further.

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Twoconnect provides complete end to end offshore managed services. We tailor solutions to specific client objectives and needs to ensure business growth is optimised and business objectives are met. Our complete service from our discovery meeting right through to staff performance management ensures that the transition for implementing your new staff member(s) is seamless and there is immediate value in our service offering.

For any of our solutions you’re typically up and running within 10 business days, from decision to training and implementation.

Outsourcing moves a business’s processes to another business, creating cost efficiency and quality improvements. Our model takes simple tasks – such as bookkeeping, order processing and technology enhancements, and transitions them to our team of experts in the Philippines. Twoconnect provides fully managed outsource solutions that combine years of experience, the very best people, processes and technology.

Twoconnect has offices both in Sydney, Australia and in Manila, the Philippines. Twoconnect’s Manila site is fully-managed by both Australian and Filipino senior staff overseeing all staff, to provide training, support and career advancement pathways.

We take data protection and security seriously. Our Servers are hosted in a world class data centre that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. If you would like a copy of our Privacy Policy document, call us for a chat on 1300 611 397.

Want us to manage a CRM? Need your bank reconciliation done? Have a need to generate more leads or want to build your own offshore team?  Twoconnect can help. We customise a number of roles to best suit businesses small, medium, and large.

We believe that customer success starts with culture, quality, and professionalism. We treat our people with respect, provide competitive rates of pay and go beyond our requirements as an employer by providing additional benefits.

We operate 24 hours a day, 365 days of the year. This ensures 100% uptime, flexibility and scalability for our customers.

Our Australian based team is a mix of executives, managers and service delivery specialists that have years of experience helping businesses transform their operations.

Our staff leasing service provides dedicated people backed by the full spectrum of support, management and expertise to ensure that your objectives are met. We work closely with you to understand your business and your processes and then build and manage a team around them. We select the right people for the job and ensure that they get the support and are engaged to so that we retain them. In most instances, we expect to improve productivity and quality when compared to the same function being performed onshore.

Your offshore team are an extension of your business. Your specific reporting requirements will be captured at scoping and be delivered as part of your offshore teams operating model. We will work closely with you and your team to build any custom reporting requirements. Whether you want a daily call with the team or a weekly scorecard report, the team will work to your specific requirements.

It is this part of the delivery model that sets us apart from the rest. We source candidates based on qualification to carry out the specific task, previous experience and employer history. Finding qualified candidates is not a problem and is in fact our strength.