Our Capabilities:

Order Management

Complete, efficient, end-to-end order management services, from order acceptance to fulfilment and revenue operations.

Complaint Resolution

Complaint resolution is our speciality, and we pride ourselves on our level of understanding and empathy.

Livechat

Actively capture website visitors and convert leads to customers with our highly responsive, cost-effective Livechat service.

Cx Support 24/7

Would you like to improve your customer experience and client satisfaction? Capture those all-important enquiries and extend your customer support with our 24 hour/7 days per week service.

Service & Support

Customer support plays a vital part in guaranteeing the satisfaction of your clients, by making sure they get the assistance they need and providing them solutions to whatever problems they may encounter. Twoconnect has a culture of empathy and dedication to any customer service enquiry or requirement that our staff are encountered with. Our ongoing training and development for all of our team members ensures that each staff member follow clear guidelines to deliver service excellence.

We ensure that our customer support service boosts brand loyalty and awareness, as satisfied customers are more likely to refer a brand to their family and friends after a positive encounter.

Why Outsource with Twoconnect?

Reduce Cost

Our offshore team of specialists are ready to deliver measurable outcomes and cost savings for your business.

Increase quality & efficiency

We only employ highly qualified, fully trained and engaged staff who we successfully integrate into your business.

Scale fast

Twoconnect will customise a solution which accelerates the growth of your business.

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What our customers are saying