In the Digital Age, no company can go without a dedicated Information Technology (IT) department. As IT continues to evolve to provide faster results efficiently, your team should be well-trained to keep up with the changes, maintain excellent IT systems 24/7, and ensure the security of your business’ sensitive business information.

Advantages in offshoring IT services to the Philippines

IT has revolutionised the business sector by increasing productivity and output, expanding connectivity, and significantly reducing labour expenses. It is an essential tool that companies have come to depend on in order to keep the business up and running.

The demand for IT services is at an all-time high, especially in the wake of the pandemic. However, the supply of local talent is unable to meet the need with more and more businesses investing in IT teams as remote work has become the New Normal due to health and safety concerns.

IT services in Australia have also become expensive. The average income of a help-desk technician, for example, would cost around AUD$48,000. For computer security, it can even go beyond AUD$100,000 on average.

The pandemic situation has also made it hard to retain local employees. Data security, conferencing platforms, website development, and other IT aspects have become a priority to maintain the company’s “business as usual” culture. As a result, there was a much-needed increase in spending for efficient IT services and companies are struggling to keep up by adding benefits to retain their current staff. If they are unable to, it is no surprise if some employees leave, leaving critical gaps in the workforce that can affect the business.

In this environment, how can one maintain high quality IT services at low cost? The solution: outsourcing IT functions to the Philippines.

With the increasing employment opportunities for IT services around the world, it’s no wonder that computer science and programming remains a popular course in Philippine colleges and universities. The Filipino workforce offers a well-educated and highly trained talent pool of IT professionals, numbering around 70,000 working in various IT functions.

One compelling reason for outsourcing IT work to the Philippines is that it’s a cost-efficient solution. Given the low cost of living expenses in the Philippines, building an offshore IT team here can save you up to 70% on income expenditures. You can actually hire a whole team in the Philippines for the same rate as a single local IT specialist. You can get a highly skilled IT staff at a fraction of the cost.

Offshore health information management team structure

In the fast-paced, complex world of IT services, job roles have been added to handle very specific specialities. These functions work best as a team rather than a single employee working on different areas—which is practically impossible given how IT quickly evolves.

In the Philippines, IT services are grouped into five categories based on their specialised functions. As with any offshore team, the size is scalable according to your business requirements. You can have a small IT team to serve as your basic IT support or a multi-team department if your business is expanding.

Hardware, Systems and Network Support

The following job roles are responsible for designing, building and maintaining data systems and setting up the IT infrastructure of your organisation. From helping employees with their computer problems to maintaining the IT network, these are members who provide this kind of IT support:

  • IT Systems Manager
  • Software Developer
  • IT Network Administrator
  • Desktop Support Specialist
  • Help Desk Specialist
  • IT Support Specialist
  • Technical Support Engineer
  • Technical Support Specialist
  • Web Developer
  • Database Administrator

For the IT team that’s focused on data storage, retrieval, and security compliance, these are the

job roles:

  • Database Support Specialist
  • Database Support Manager
  • Database Administrator.
  • Software Development and Support Specialists

This IT team includes specialists in creating, implementing, and maintaining software systems and applications. Among their duties is writing code (Java, PHP, Python, etc.), fix tech bugs, and manage IT systems to avoid downtime. These are the job roles in this team:

  • Application Developer
  • Applications Engineer
  • Programmer
  • Developer
  • Java Developer
  • Software Developer
  • Software Engineer
  • .NET Developer
  • Quality Assurance Analyst
  • Systems Software Engineer
  • Lead Software Developer
  • Web Development and Support Specialists

These are the job roles for the IT team in charge of maintaining your business’ digital presence, whether through websites or eCommerce platforms.

  • Front End Developer
  • Back End Developer
  • Web Administrator
  • Web Developer
  • Webmaster
  • Web Support Specialist
  • Lead Web Developer
  • Information Security

IT security is a must. They provide protection for your IT infrastructure against cyber attacks, computer viruses and other forms of security breaches. These are the job roles for this team:

  • Information Security Analyst/ Specialist
  • IT Security Specialist
  • Information Security Manager

Network and Systems Support Team

The job roles in this team include the following:

  • 1 IT Technical Support Supervisor
  • 1 IT Technical Support Engineer
  • 2-3 Technical Support Specialists.

Efficient technical support is vital so your business—whether business-to-consumer (B2C) or business-to-business (B2B)—will always be responsive to your customers’ needs.

Technical Support Specialists provide assistance such as troubleshooting, setting up remote-access, maintaining point-of-sales and cloud configurations, installing and updating software, and assembling IT hardware. Engineers provide more specialised support like designing and managing tools and processes for the consumers and providing tech support as well. The Support Supervisor manages the team, ensures smooth workflow, and addresses IT concerns escalated to their level.

Software Development Team

This team is composed of the following members:

  • 1 Lead Developer
  • 4-5 Developers
  • 1 Quality Assurance Analyst.

The Lead Developer delegates specific coding duties to the developers according to their specialisation. Developers should be familiar with coding languages like Java, PHP, Python, etc. It’s definitely an asset for developers to have multiple specialties as well. QA analysts perform tests and quality checks in the development process to ensure that the software works as programmed.

Database Administration

These are the members for this group:

  • IT Manager
  • Database Administrator
  • Database Support Specialist.

Database Support Specialists plans and implements upgrades, monitors and improves performance of the database systems. The Database Administrator should ensure data integrity which includes providing security protocols, troubleshooting, backup and data recovery. They must be well-trained in database management software (Oracle, SAP, IBM Db2, MS SQL and MySQL). They are supervised by the IT Manager who is also in charge of other IT teams.

Web Development Team

This team is composed of the following members:

  • 1 lead developer
  • 4-5 developers
  • 1 QA Analyst.

Front-end web developers work on the browser’s visuals and its behaviour. Back-end web developers focus on the website’s database and server aspects. Full-stack developers can do both front-end and back-end duties. The lead developer assigns work to the developers, monitors their progress and makes sure the project is on schedule. The QA analyst tests the site to check for bugs before it goes live.

Information Security Team

The team is made up of the following employees:

  • Information Security Manager
  • Information Security Analyst
  • Information Security Specialist

The Security Manager supervises this team which is responsible for upgrading and maintaining IT security and informs the users of any updates or issues. The Information Security Specialist applies upgrades and monitors the business database to improve its performance. The Information Security Analyst is in charge of who gets access to the database, control structures, and resources. This team works together to upgrade and maintain security controls and keep users informed through preparing performance reports and system-status communications.

If you wish to outsource a dedicated team for IT services, Twoconnect can provide you with an excellent offshore staff and the best facilities to suit your business requirements.

 Recruiting the most qualified skilled workers, performance management and employee engagement, providing updated IT infrastructure, and well-maintained work spaces—we can take care of that for you.

Twoconnect’s offshoring operations in the Philippines will give you tremendous benefits in terms of cost efficiency as you can save up to 70% on labour expenses while having full control over your offshore staff that supports your business endeavours.